Frequently asked questions

The United States only at present. Shipping to Canada and Mexico is in the works.

Pre-fab orders are processed the same day. Standard shipping normally takes 3–5 days and you will get a tracking number through one of our shipping partners. Larger signs can take longer to ship.

Items must be returned within 30 days of receiving your order, in the same condition in which they were received — unused, tags attached, all original packaging included. See delivery & shipping.

No — pre-fab ships with blank faces so you can apply your own. If you need graphics on the face, call and place a custom sign order.

Blade signs are available in seven powder-coat finishes; a finish charge applies to anything other than black. Pre-fab wall cabinets ship standard black — for a painted cabinet, call and place a custom order.

Vector artwork (.AI or .EPS, some .PDF), sign dimensions, vinyl colors or CMYK codes, the shipping address, your reseller’s permit, and anything else relevant such as a permit package. The full checklist is on what we need to quote.

Turnaround varies with complexity and size. Illumiletter strives to have most signs done within three to four weeks. If your job is going to run longer, we will tell you when we quote it.

Every job has a designated project manager. Call and ask for them by name — they can pull the status straight away.

If your shop is within about four hours of Yakima we hand-deliver from our shop to yours. We batch deliveries by route, so invoice delivery dates are estimates rather than guarantees. Will-call pickup is always available — just call your project manager with your arrival time.

Before requesting a change or refund, confirm three things: the artwork you provided was up to date, the confirmation email from your project manager was approved, and the sign has not been installed. Installing a sign with a known defect voids the warranty — see the warranty page. Call us before taking any action.

No. Illumiletter is wholesale only. We build for sign companies, installers and resellers, our name does not go on your sign, and we do not go around you.